Respond efficiently and effectively to all inbound customer communication via phone or email. Provide front-line support to customers.This is a target driven role where departmental and individual targets must be met.
Provide flawless execution of all customer requirements (accurate collection of data and entry into databases including creation/amendment of new accounts, booking/amending conference calls, sending confirmation emails, etc.). Initiative in all aspects of the role. Maintain a positive "can do" attitude and be a team player. Ability to work effectively and remain calm under pressure. Strong attention to detail and accuracy and willingness to learn & develop.
