Hello there,
I have over twelve years of professional experience as a Customer Service & Technical Specialist in the BPO industry. I experienced
dealing with different customers who are angry, frustrated, worried, and afraid. Building an emotional connection with the customers is not easy, and it's even more complicated when there are no verbal or physical cues to follow.
I've demonstrated success in responding to customer's telephone, email, and chat queries accurately and timely. Not just that, I always make sure that I addressed all the customer's concerns without lacking empathy. I'm confident
that my exceptional oral and written communication skill matched with excellent
customer service will make an asset to your company. I also have 4 years professional experience as Business Development Associate, in managing businesses and handling client services for different companies around the globe. Can build a good camaraderie among
potential investors/clients on the process of proposing a business venture and closing a deal while following company guidelines and policies diligently.
Handling office-management duties, making travel arrangements, handling calendar events, organizing reports and documents,
answering phone calls, setting up meetings, and many more similar duties.
As a Virtual Assitant, I'm confident that I can make anything I put my mind to success. I work quickly and confidently because I
love what I do. I'm incredibly motivated and a great manager of time. I learn
quickly, and I have strong analytical skills. My organizational skills are
essential for making deadlines and delegating responsibilities while fostering
an environment of teamwork.
I am looking forward and excited to work with you very soon.
Thanks,
Dewi -----------
