I have a Bachelor's degree in Information Technology, majoring in Service Management. Currently, I have more than two years of working in the BPO field that handled international accounts.
I have experience managing retail accounts, specifically luxury products globally - both inbound, outbound, and email support.
I work as a Healthcare Advocate for a leading company in the medical field, managing U.S. Medical and dental insurance. Therefore, I am exposed in the process of insurance eligibility, benefits, and claims for medical and dental.
Besides, I have experience in graphic design and photography, that considered as my hobbies during my leisure time.
Furthermore, research and documentation have always been my favorite activities, as they allow me to learn new things and broaden my understanding of various topics.
