I accommodate, assist, and empathize with customers' issues to address urgent matters either by Email/Call/Chat. I also facilitate Customer Service, Empathy, American Culture, and Process training sessions to improve employees' skills and be an expert in their chosen fields. I have mastered it for 13 years as a Customer Service/Technical Specialist and a Corporate Trainer for 3 different BPO companies.
I have been managing corporate trainers for 5 years now and working with different B2B, E-commerce, Law Firm, and Telecommunication clients to improve their onboarding process.
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