Technical Product Manager | Business Analyst | Process Improvement Specialist
I am a results-driven Technical Product Manager and Business Analyst with more than 10 years of experience in telecommunications, product development, sales operations, customer service, and process improvement.
Throughout my career, I have worked with leading Australian telecommunications brands, including TPG Telecom and iiNet, where I have successfully managed product transformation initiatives, business process improvements, and large-scale customer migration projects. I specialize in bridging the gap between business stakeholders and technical teams by translating business requirements into clear, actionable solutions.
My expertise includes:
• Product Management and Product Lifecycle Management
• Business Analysis and Requirements Gathering
• Agile and Scru-----------thodologies
• Stakeholder Management
• Process Improvement and Automation
• Project Coordination and Delivery
• Customer Experience Optimization
• Sales Operations and Performance Management
• User Story Creation and Documentation
• Data Analysis and Reporting
• JIRA, Confluence, Microsoft Office, and Google Workspace
I am known for being analytical, detail-oriented, proactive, and highly collaborative. I thrive in remote work environments and have extensive experience working with international teams across Australia and other global markets.
Whether it's defining product requirements, improving operational efficiency, managing projects, or supporting business growth initiatives, I am committed to delivering high-quality outcomes that create measurable business value.
I am currently seeking opportunities where I can contribute my product management, business analysis, and operational expertise while helping organizations scale and achieve their goals.
