Operations professional with 10+ years of experience managing teams, building systems, and making sure businesses run without the owner inside every decision.
My background spans a wide range of industries: healthcare administration at UnitedHealth Group managing transaction workflows for U.S. programs, AI and financial services at Wall Street Prompt serving institutional investors, commercial construction at Results Group, property management at Property Teams, digital marketing, events and hospitality, e-commerce, and media. I have delivered results across the U.S., Australia, the Netherlands, and the Philippines.
Industries I have worked in:
Healthcare · Financial Services · Commercial Construction · Property Management · Digital Marketing · Events and Hospitality · E-commerce · Media and Publishing
What I actually do
As an Operations Manager or Coordinator, I take ownership of daily operations, build the reporting and tracking systems that keep teams accountable, and make sure work moves from start to finish without things falling through the cracks.
As an OBM, I step into founder-led businesses, identify where execution is breaking down, and build the infrastructure that removes the founder from the operational loop.
As a Claude/AI Specialist, I design and deploy AI-assisted workflows, automation pipelines, and agentic systems that give small teams the output capacity of a much larger operation.
Recent work
Rebuilt the full operational infrastructure for Wall Street Prompt, an AI consulting firm serving T. Rowe Price, Marshall Wace, and RBC Wealth Management (financial services, USA). Delivered a Notion workspace, CRM audit, SOP library, 6 live automations, and onboarding system in two weeks.
Managed 6+ commercial construction client accounts for Results Group (Australia), overseeing ----------- pipelines and reducing follow-up delays by 60% through structured tracking and outreach workflows.
Coordinated 50+ property maintenance and repair jobs weekly for Property Teams (Australia), managing tradespeople, quotes, and client communications remotely across Queensland.
Built MINDA NOW NEWS, a fully operational AI-assisted newsroom platform with editorial verification pipeline and direct Facebook publishing via the Meta Graph API (media and publishing).
Supported marketing and content operations for HelloSEO and KMP Media (digital marketing, Australia and Netherlands) and Philadelphia Event Rentals (events and hospitality, USA).
What clients say
"He built out our Notion workspace, created SOP libraries, designed onboarding docs, and mapped workflows across a remote global team. You never had to chase him. Given that our business sits at the cutting edge of AI, that exposure makes him ten times more effective than your typical ops manager."
— David Wang, Wall Street Prompt
"He didn't just do the job — he actually understood what we were trying to achieve and made it easier for the whole team to get results."
— Alfi Ismail, Results Group
"He anticipated needs before I even asked and created systems that gave me back my sanity. A genuine gem in the operations world."
— Danielle Phillips, Philadelphia Event Rentals
Available for full-time and part-time remote roles. Comfortable with U.S. and Australian business hours.
