Operations professional with 10+ years of experience managing teams, building workflows, and making sure businesses run without the owner inside every decision.
My background spans a decade at UnitedHealth Group managing healthcare operations and medical records workflows for U.S. programs, remote operations management for businesses across the U.S., Australia, and the Netherlands, and hands-on AI system design including live builds using the Anthropic API, -----------, and Python.
What I actually do:
As an Operations Manager or Coordinator, I take ownership of daily operations, build the reporting and tracking systems that keep teams accountable, and make sure work moves from start to finish without things falling through the cracks.
As an OBM, I step into founder-led businesses, identify where execution is breaking down, and build the infrastructure that removes the founder from the operational loop.
As a Claude/AI Specialist, I design and deploy AI-assisted workflows, automation pipelines, and agentic systems that give small teams the output capacity of a much larger operation.
Recent work includes:
Rebuilding the full operational infrastructure for Wall Street Prompt, an AI consulting firm serving T. Rowe Price, Marshall Wace, and RBC Wealth Management — Notion workspace, CRM, SOP library, 6 live automations, and onboarding system delivered in two weeks
Coordinating 50+ maintenance and repair jobs weekly for an Australian property company, managing tradespeople, quotes, and client communications remotely
Building MINDA NOW NEWS, a fully operational AI-assisted newsroom platform with editorial verification pipeline and direct Facebook publishing via the Meta Graph API
What clients say:
"He built out our Notion workspace, created SOP libraries, designed onboarding docs, and mapped workflows across a remote global team. You never had to chase him. Given that our business sits at the cutting edge of AI, that exposure makes him ten times more effective than your typical ops manager."
— David Wang, Wall Street Prompt
"He didn't just do the job — he actually understood what we were trying to achieve and made it easier for the whole team to get results."
— Alfi Ismail, Results Group
"He anticipated needs before I even asked and created systems that gave me back my sanity. A genuine gem in the operations world."
— Danielle Phillips, Philadelphia Event Rentals
Available for full-time and part-time remote roles. Comfortable with U.S. and Australian business hours.
