Specialist: Email Management | Social Media Moderation l E-commerce Support

Results-driven and highly organized Support Specialist with extensive experience in community moderation, e-commerce operations, and administrative support. Expert at managing high-volume email queues and moderating social channels to ensure brand consistency and positive user engagement. Proven track record of maintaining high efficiency in fast-paced environments. Adept at navigating CRM and e-commerce ecosystems to resolve complex customer issues efficiently.


PROFESSIONAL EXPERIENCE:

E-commerce & Support Specialist | Pangaea Holdings Inc.:
- Resolved 60+ support tickets per shift using Kustomer and Front, maintaining top-tier CSAT scores.
- Managed end-to-end e-commerce tasks in Shopify, including order logistics and billing resolutions.

Social Media Moderator & Email Coordinator | Safelife Network:
- Enforced community guidelines across social platforms to ensure a safe, positive user environment.
- Mastered email management for high-traffic inboxes.
- Identified and escalated emerging community trends or potential PR risks to the management team.
- Maintained high data accuracy within HubSpot and Zoho CRM by auditing and updating client account details.

Assistant Project Manager | ROCA Leads:
- Oversaw workflow automation and assisted in managing sales funnels and digital ad tracking.
- Collaborated with cross-functional teams via Asana and Slack to ensure project deadlines were met.

Virtual Assistant | Hypnotic Health:
- Provided dedicated administrative support, including client communications and scheduling via Bookeo.
- Managed specialized documentation and ensured smooth daily operations for a niche clinical environment.

Social Media Manager | Socialwise Media:
- Optimized brand presence across Facebook, Instagram, and Pinterest by managing the end-to-end content pipeline.
- Moderated comments and direct messages to foster active and healthy digital communities.
- Managed the accurate transfer of complex data from PDF documentation into Google Sheets, ensuring 100% data integrity for internal reporting and tracking.
- Utilized Canva and Gain to streamline the approval workflow and schedule high-quality posts, ensuring consistent brand messaging and timing across multiple social channels.

Customer Support & Web Maintenance | Polka Dot Posh Boutique:
- Handled boutique customer service and performed regular website updates to ensure a smooth shopping experience.
- Managed inventory listings and fulfillment processes across Shopify.

Virtual Assistant l 3X Formulas LLC (3X Generator) and MyBikiniButt (work out videos):
- Executed precision updates and managed client data within Infusionsoft and Microsoft CRM, ensuring accurate lead tracking and customer records.
- Orchestrated the daily management of 5–7 high-traffic email accounts via Gmail and Outlook, prioritizing urgent communications and maintaining organized inboxes.
- Managed outgoing and incoming billing processes, including generating and tracking invoices through PayPal and Stripe.
- Monitored brand presence on Facebook, ensuring community interactions remained professional and aligned with brand guidelines.

Virtual Assistant l Independent Consultant:
- Managed inventory listings and fulfillment processes across Etsy, Printful, and Redbubble.
- Directed daily operations for two professional Instagram accounts, including content scheduling, caption writing, and inbound community engagement.
- Managed dating apps for the client.