With over a decade of experience in high-stakes, customer-facing roles, I have built a career on one foundation: Reliability. My journey spans 10+ years of face-to-face client management, transitioning into specialized BPO operations for the Travel and Global Insurance sectors. As a former Senior Insurance Specialist, I am accustomed to managing complex portfolios, navigating strict regulatory environments, and providing high-level technical support where there is zero room for error.
Why work with me? I am now bringing this "Senior Specialist" rigor to the remote workspace. I help busy executives and business owners reclaim their time by managing the "heavy lifting" of operations, administration, and client relations.
Core Competencies:
Specialized Support: Insurance policy coordination, underwriting support, and travel logistics.
Executive Administration: Calendar management, high-level email correspondence, and CRM maintenance.
Operational Excellence: Process improvement, compliance, and risk mitigation.
Technical Proficiency: G-Suite, Microsoft 365, Salesforce, and industry-specific GDS.
