I help businesses automate manual work, resolve technical issues fast, and keep client accounts running smoothly, all under one skill set.
I have 7 years of progressive experience at Keyence Philippines, moving from Sales Engineer to Senior Technical Support Engineer to Project Leader/Tech Lead. Across that time, I've managed 100+ B2B accounts, led automation product rollouts with Japan HQ, and built internal systems that are still in use today.
- Automation Builder -
> Built and deployed a 5-module internal platform using Power Automate and PowerApps, including a QR-based demo unit tracking system that improved asset utilization by 90%.
> Comfortable with Power Automate, PowerApps, Power BI, Zapier, and Make.
- Technical Support -
> Delivered end-to-end technical support for automation equipment across 100+ customers, cutting average resolution time by 20%.
> Created support workflows and documentation that reduced onboarding time by 1 week and troubleshooting time by 30%.
> Conducted technical seminars and training that reduced post-deployment support requests by 25%.
- Technical Account Management -
> Served as technical lead for high-stakes client accounts, achieving a 90% client satisfaction rating post-implementation.
> Grew and managed a portfolio of 100+ B2B accounts, expanding 30% of assigned accounts within two years while maintaining 90% KPI compliance.
> Partnered cross-functionally with Japan HQ on 3+ product rollouts, increasing cross-selling opportunities by 15%.
This is my first time working as a VA, but not my first time being trusted with technical problems and client relationships at scale. If you need someone who can automate the busy work, troubleshoot what's broken, and manage your accounts like they're their own. I understand both the technical side and the business side — which means I build solutions that actually get used.
I am available for full-time or part-time remote work and am comfortable working with clients in US, AU, and UK time zones.
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