With almost a decade of experience in the BPO industry, I bring comprehensive expertise in inbound and outbound calls, chat, and email support. Over the past two years, I’ve excelled as a Team Leader, managing a team of 18 associates to achieve weekly and monthly SLA targets while fostering team stability and growth.
My passion for data analysis has driven me to specialize in transforming raw data into actionable business insights using Google Sheets. I am skilled in developing complex formulas and creating pivot tables from scratch, enabling me to efficiently organize and analyze data to meet diverse business needs.
I am currently seeking part-time or full-time opportunities, open to both short-term and long-term contracts. I am particularly interested in roles as a Virtual Assistant or in customer support. If you’re looking for a dedicated professional to enhance your operations, let’s connect!
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