I am a Customer Service Representative for 2 years where I take calls and assist customers with regards to resolving their issues about their concert tickets, location of the venue and their refunds. After 2 years I became a Subject Matter Expert where I assist agents to learn about the process of our account using the knowledge base and in 5 months I was transferred as a Adhoc Quality Specialist as a QA what we do is to assess existing processes and procedures in our account to identify areas improvement. This includes evaluating current practices, gathering data, and identifying any gaps or -----------tablishing Quality Metrics to measure performance and ensure consistency with the processes. After finishing my Adhoc QA I was transferred to other Department as a Event Data Analyst what we do here is to gather information regarding the venue space, exhibition interactions, performances, and other relevant metrics. This data is collected using online official pages of the venue and or performer. Once collected, the event data is organized and stored in a central database. This allows for easy access, management, and integration with other systems and tools. Event Data also involves the utilization of data for marketing and sales purposes.
I also have awarded as a best SME, QA and the highest achievement I got is to be an Elite Agent of the year.
