A well motivated Professional who excels under pressure and utilizes analytical, problem solving, decision making and good communication skills to gain the respect and confidence of clients and co-employees. With diversified 2 years experience in Consultancy Engineering Firm (Filipinas Dravo Inc.) and 20 years of experience in Customer Service in Bayan Telecommunication Inc.
Started as an Encoder in the Consultancy firm and eventually ventured as a Customer Service Representative in one of the prestigious telecommunication company in the Philippines (Bayan Telecommunications Inc.). In months time, I was promoted to be a CSR Specialist handled 2 elite accounts focusing on account manangement. I have been a Team Leader for 16 years handling different accounts such as insurance, HSBC accounts then transferred to local accounts of Bayan. I supervised more or less 20 Customer Service Representatives who handles inquiries both Technical and non-technical aspects. My team also focuses on account management of Bayan’s International accounts such as pre-paid card handling and Family Ties phone services. At the same time, I had an extensive background in staff recruitment for Inbound Call ----------- my last 2 years term, I was an OIC, Department Head of the Technical Team with 5 Team Leaders and 3 Specialists.
I was nominated as one of the Gawad Galing recipients, an awarding body that focuses on the performance of all employees in Bayan regardless of -----------eking a position as Operations Manager in a customer service oriented organization/or other related field to further develop expertise to help company achieve corporate goals.
