Detail-oriented and dedicated professional with over 3 years of experience in technical support and customer service roles. Proficient in CRM tools such as Salesforce and Microsoft Excel, with a strong track record of problem-solving and attention to detail. Experienced in order processing, data management, and handling sensitive information with discretion. Recognized for outstanding performance, having received three certificates of recognition within one month for achieving the required KPI scores in the Technical Department and consistently being the top-performing agent in the team. Eager to contribute these skills in a versatile role that values accuracy, organization, and the ability to manage multiple tasks efficiently.
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