Results-driven Quality Assurance professional with over 10 years of experience in customer service and quality management within the BPO industry supporting US healthcare programs. Proven expertise in supervising QA teams, driving performance improvement initiatives, and ensuring adherence to client and company standards. Skilled in data analysis, quality reporting, and cross-functional collaboration to enhance operational efficiency and service delivery. Adept at leading training, conducting quality audits, and providing actionable insights to optimize team performance and customer satisfaction. Recognized for a strong commitment to excellence, leadership, and continuous process improvement.
