With over a decade of experience in Virtual Assistance, Customer Service, Credit Improvement Support, HR Assistance, Billing, and Operations Leadership, I bring a strong combination of administrative expertise, client-focused service, and organizational efficiency that aligns well with the needs of your team.
In my most recent role as a Virtual Assistant at CBC Financial Group, I supported multiple departments including Customer Service, HR, Billing, and Executive Administration. I assisted clients with credit report explanations and dispute processes, prepared business reports and presentations for the COO, and managed confidential information with a high level of professionalism. My experience also includes maintaining HR databases, supporting recruitment and onboarding, and ensuring accurate invoicing and payment processing.
Previously, my years at Teleperformance allowed me to develop strong leadership and coaching skills. I managed team performance, provided continuous feedback, and collaborated with QA, WFM, and Training teams to drive success and meet client expectations. These roles strengthened my ability to multitask, resolve issues efficiently, and deliver exceptional service in fast-paced environments.
I am confident that my adaptability, attention to detail, and commitment to excellence would make me a valuable addition to your team. I am eager to contribute my skills while continuing to grow professionally within your organization.
Thank you for considering my application. I would welcome the opportunity to further discuss how my background and strengths align with your needs.
