I am an IT Specialist with 10+ years working experience supporting desk-side and remote users. I have extensive knowledge in hardware & software troubleshooting, Active Directory/Active Roles Server management, ID administration, Cisco phone system.
2+ years of experience handling 6 technical agents on out of hours team for a bank in USA. I also have 4+ years of experience in queue management, data/root cause analysis and process improvements.
Teaching experience on the collegiate level for new IT students.
