Started as a Travel Specialist handling itineraries, hotel reservations, and airline ticketing, developing strong customer service and attention to detail. Progressed to a Personal Banker role supporting checking and savings accounts, gaining experience in account management and financial services. Transitioned to a retention and customer support role for a satellite TV account, focusing on retention and resolving escalations. Joined a fintech company as a Compliance, Trust and Safety Specialist, handling on-boarding, account verification, fraud detection, and policy enforcement, and was promoted to Subject Matter Expert supporting complex cases and team guidance. Later moved to content moderation within the same organization, reviewing digital content and ensuring compliance with platform guidelines, and was promoted to Interim Team Leader managing a team of 15. Most recently served as a Service Desk Analyst supporting POS systems in retail, troubleshooting technical and transaction-related issues to ensure smooth operations.
Demonstrates strong problem-solving, analytical thinking, attention to detail, adaptability, and the ability to manage complex tasks efficiently.
Qualifications Summary
• Nearly 10 years of experience across travel, banking, technical support, fintech, content moderation, and service desk operations
• Strong problem-solving and analytical skills with experience handling escalations, fraud detection, and complex cases
• Proficient in account management, on-boarding, compliance, and policy enforcement
• Experienced in technical troubleshooting for internet services, satellite TV, and POS systems
• Skilled in multi-channel support including voice, chat, and email
• Background in sales, retention, and customer relationship management
• Strong attention to detail with a focus on accuracy and quality assurance
• Effective communication skills with the ability to simplify complex information
• Highly adaptable, quick to learn new tools and systems, and able to work independently
• Proven ability to manage multiple tasks, meet deadlines, and maintain organized workflows
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