I am a highly skilled customer service representative specializing in customer satisfaction, sales, reservations, quality assurance and technical support. I started my career in customer support in 2018 and have learned and grown for the past two (2) years. For my first six (6) months I provided technical support to Comcast, an American telecommunications company, for customers' cable systems and all tools involved with such. For the past year and a half, I have been a room reservations specialist for Caesars Entertainment wherein I have been a top 1 performing agent out of 300 agents with an attainment of 119.09% (December 2019) excelling in call handling time, customer satisfaction survey scores and quality assurance. For the other months of my service, I have always maintained a position within the top 5. Through my experience, I have always put quality and satisfaction first and maintained those two core metrics efficiently. I believe that the root to a successful brand is making sure the support provided to customers is accurate and with passion. I make it my goal to attain the highest possible score in the said metrics since I feel unfulfilled and feel I haven't done enough for my customers if I can't produce the numbers which show my effort given to my guest. I am excited for more growth and exposure to different companies and brands and how their customer service teams operate. I am also driven to become a top performer and provide top quality service to any client who takes me under their wing.
