I am a dedicated Virtual Assistant with over 5 years of experience supporting U.S.-based businesses in real estate, customer service, administrative support, and property management operations.
My strongest background is in real estate, where I worked as an SMS Specialist and Junior Disposition Assistant for a private investor and wholesaler in Missouri for more than four years. My responsibilities included managing buyer relationships, marketing off-market properties, building and maintaining cash buyers lists, following up with investors, qualifying leads, and updating CRM records. I also conducted homeowner outreach using platforms such as SmarterContact, LeadSherpa, BatchLeads, and LaunchControl.
In addition, I have experience providing administrative and operational support, including data entry, lead management, CRM maintenance, appointment scheduling, research, email management, and reporting. I am proficient with tools such as Podio CRM, InvestorLift, InvestorBase, GoHighLevel, AppFolio, Google Workspace, Microsoft Office, Slack, Asana, Zoom, Shopify, Zendesk, and Canva.
I also have a strong customer service background, including experience as a Customer Support Associate handling email and chat support through Zendesk, as well as over 5 years of BPO experience in billing, retention, and customer service campaigns.
Recently, I completed hands-on training in Property Management, Maintenance Coordination, and Basic Leasing using AppFolio, gaining practical experience with work orders, tenant communications, vendor coordination, applicant screening, lease preparation, and property management workflows.
I am highly organized, detail-oriented, dependable, and quick to learn new systems. I enjoy supporting business operations, improving processes, and helping clients stay focused on growing their business while I handle the day-to-day tasks behind the scenes.
