• ITIL v4 certified
• Advanced communication skills, provides coaching and mentoring to service desk staff for ongoing development. Develop and deliver training programs to improve technical skills, customer service abilities, and knowledge of company policies for service desk employees.
• Service Desk - Provide technical support to end-users for hardware, software, and network issues.
• Create training materials such as presentations, manuals, and e-learning modules.
• Assist users with account setup, password resets, and access management.
• Stay updated with industry trends and incorporate relevant knowledge into training.
