I am a customer support, community moderation, and content moderation professional with over 5 years of combined experience across sales, customer service, and online platform operations. I began my career as a Sales Associate at Eunwan Realty, where I spent 2 years developing strong client relations and sales skills. I then worked as a Customer Service Representative at Teleperformance supporting DICK’s Sporting Goods, handling customer inquiries, order issues, and account concerns through live chat.
Most recently, I worked as a Marketplace Content Associate at Carousell Group, where I reviewed user-generated listings for policy compliance using tools such as Bifrost, Sift, and Lumos. Due to my consistent perfect QA scores and strong performance, I was promoted to the Moderation Recovery Team after six months. I also worked as a Community Moderator (Admin & Support) at The Trading Cafe, where I handled moderation, customer support, memberships, and administrative tasks using GoHighLevel, Skool, Zendesk, Slack, and Google Sheets.
I am highly detail-oriented, adaptable, and experienced in maintaining quality, accuracy, and customer satisfaction in fast-paced remote environments.
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