The last work I've had was with Customer Service for US Small Business cardmembers which include but not limited to payments processing balance inquiries, disputing charges, setting up fraud claims, reviewing and redeeming membership rewards
i am very passionate to help people. I believe to be efficient in one's work, one has to be effective so I have high regard to accuracy and compliance. I am very critical to details, and I loves mentoring colleagues. My drive for efficiency has helped the team I've been with last to gain a Compliance Contest, and a colleague I was assigned to help with to get off a Performance Improvement Plan. I had provided support to teams of around 18 direct reports and had managed performances through coaching sessions, monthly and annual reviews.
