With five years of combined experience, I have transitioned into the role of a Zoho CRM Specialist. As an ESL tutor, I delivered over 1,000 virtual lessons to international students, achieving a 95% satisfaction rate. I managed scheduling and student communications using the company's platform, Google Calendar, and Gmail. I maintained flawless digital records and optimized lesson planning and student progress tracking using Trello, improving efficiency by 30%. As a debt collection specialist, I handled 20 or more calls per day, communicating with clients regarding their delinquent accounts. My key metrics included collection rate, promises to pay, resolution success, and accurate record tracking. Furthermore, as VP for Membership for a non-governmental organization with over 19,000 followers, I manage sensitive member data and significantly contribute to the organization's digital campaign design and execution, increasing online engagement by 18%. I manage and optimize business operations and workflows by implementing efficient systems, automating processes, and managing sensitive data, which is very important. I achieve these through a detail-oriented and process-driven approach, taking the initiative to lead projects and drive measurable results. I have applied these skills to support various organizations and teams, including educational institutions, collection agencies, and non-governmental organizations, helping them save time, improve accuracy, and make data-driven decisions.
Key Skills & Expertise
Zoho One & CRM: Customization, workflows & automation, dashboards, reports, full ecosystem setup/migration (CRM, Campaigns, WorkDrive, Sign, Cliq)
Data Analysis & Reporting: Excel, Google Sheets, KPI tracking, dashboards, management reporting
Operations & Process Management: SOP creation, workflow optimization, process automation, bottleneck identification
Administrative & Executive Support: Scheduling, document control, reporting, internal communication
Collections & Client Data Management: Account auditing, reconciliation, discrepancy resolution, follow-ups
Digital & Productivity Tools: Trello, Asana, Notion, Google Workspace, Canva, social media (Facebook, Instagram, LinkedIn, YouTube)
Technical & Quality Skills: System auditing, quality analysis, structured documentation, high attention to detail
Full Deliverables & Achievements
Conducted 1,000+ virtual lessons for international students, maintaining 95% satisfaction
Managed scheduling & appointments via Google Calendar/Gmail with 100% punctuality, including automated reminders
Organized lesson plans & tracked student progress using Trello, improving planning efficiency by 30% via workflow automation
Coordinated 10+ virtual events/workshops, increasing engagement by 20% with automated notifications
Supported digital campaigns, boosting online engagement by 18%
Maintained accurate digital records & conducted data audits with zero errors over 3+ years
Implemented automation in Zoho CRM & administrative workflows, reducing manual tasks & improving efficiency
