I am a dedicated Virtual Assistant and Customer Support Specialist with experience in customer service, eCommerce operations, and remote administrative support. I have worked with customers through email, chat, and phone support, helping resolve order issues, shipping concerns, returns, refunds, account inquiries, and other customer-related concerns.
I also have experience supporting eCommerce businesses through product listing management, inventory monitoring, order processing, data entry, and back-office operations. My goal is to help business owners save time, improve customer satisfaction, and keep daily operations running smoothly.
I am proficient in Zendesk, Google Workspace, Microsoft Office, Asana, Slack, Canva, and other productivity tools. I am also Xero Level 2 and QuickBooks Online Certified.
I am detail-oriented, organized, a fast learner, and comfortable working independently with minimal supervision. I take pride in being reliable, adaptable, and committed to delivering high-quality work. I am always willing to learn new tools and processes to support my clients better and contribute to their business growth.
