I'm Kelly, a remote professional with 4+ years of hands-on experience in customer support, virtual assistance, and eCommerce operations.
I've worked across multiple platforms: handled multi-channel support (email, chat, phone) at TaskUs, managing high-volume customer inquiries; then ran the eBay storefront operations for my client at NextDoor LTD, where I managed inventory, optimized listings, and resolved customer issues consistently within 24 hours. I reduced listing errors by 15% through meticulous inventory tracking.
I've been building expertise through freelance work and professional certifications. I've earned credentials in Xero (Level 2), QuickBooks Online, and AI automation tools (Make)—because I believe there's always a smarter way to work.
What I'm solid at:
Customer support (fast, empathetic resolution via email/chat)
eCommerce operations (eBay/Amazon, inventory, listings, returns)
Admin support (Google Workspace, Microsoft Office, Asana, Slack)
Accounting software (Xero, QuickBooks)
Translation (English-to-Filipino)
Workflow automation basics (Make. com)
I'm reliable, self-directed, and available for flexible hours. If you need someone who gets it done and communicates clearly, let's talk.
