Executive & Legal Support: 9 years of combined experience driving legal administrative support, high-volume email triage (140–200 emails daily), legal case file management, and stakeholder coordination (opposing counsel, adjusters, medical providers).
High Accuracy & SLA Adherence: Proven 100% SLA compliance for urgent legal matters and a background as a Quality Analyst (auditing 100+ interactions/week for regulatory compliance).
Tech-Savvy Operations: Proficient in Google Workspace, MS Office, RingCentral, Trello, Asana, and ClickUp. Quick to adapt to modern legal software (e.g., Clio, PracticePanther, Actionstep).
Key Strengths: Drafting legal correspondence, appointment & calendar management, customer/client intake, and process documentation.
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