I have been in the customer service industry since 2007 and have assisted customers on various communication platforms such as phones, emails, SMS and ----------- my years of experience, I have handled several campaigns for telco, electronic consumer, financial, e-commerce, travel and hospitality ----------- addition, I've been doing a part-time job as an appointment setter and SEO specialist. Two years ago, I was promoted to a training role, which helped me gain a new set of skills. As a trainer, I ensure that new hires have the skills and tools they need to do their jobs and help them understand how they fit into the larger organization. I also ran refresher trainings for ops leaders and tenure agents, conducted training needs analysis and created training materials. This role also exposed me to meetings with clients and company executives, both virtual and personal. At the same time, this role helped me improve and hone my administrative skills.
