ISTQB Certified Test Manager and Software QA Lead with 18+ years of experience in software testing, quality assurance, and business systems, including more than 10 years of leadership and mentoring experience. Skilled in establishing QA processes, preparing test estimates, implementing test management and defect tracking tools, monitoring project timelines, and leading end-to-end testing across Agile/Scrum and Waterfall environments. Hands-on experience with CRM, booking, AI-powered, healthcare, educational, workflow, ERP/SAP HCM, and customized client systems.
