A Bachelor of Arts in English Language Studies graduate from Mindanao State University and a Cum Laude awardee, with experience in both education and customer service industries. Completed an international On-the-Job Training program at Phranakhon Rajabhat University, where responsibilities included lesson planning, classroom support, instructional material design, and social media management. Also worked as a Customer Service Representative at Teleperformance under the Blue Cross Blue Shield of Florida healthcare account, handling Medicare-related inquiries, claims resolution, and customer support using multiple systems and tools. Holds additional certifications including TESOL, Japanese Language N4, Civil Service Eligibility, and PCC Medicare Nesting Certification.
