I bring 12 years of experience in customer service, with a focus on the travel and hospitality industry. I spent 6 years handling inbound calls for the ----------- account, where I developed strong communication and problem-solving skills while supporting guests with their bookings, cancellations, and complex travel issues.
For the past 3 years, I’ve worked in Airbnb property management, where I coordinated directly with property owners to handle guest communications, schedule cleanings, manage listings across platforms, and resolve any issues that arose during a stay. This role helped me sharpen my organizational skills and deepen my understanding of what makes a great guest experience from both the host and traveler perspective.
I take pride in being detail-oriented, adaptable, and genuinely committed to delivering outstanding service—whether it’s over the phone or behind the scenes managing operations. I thrive in roles that require empathy, efficiency, and a strong grasp of digital tools that support seamless travel and hospitality experiences.
