Experienced Property Management & Vacation Rental Operations Professional with a strong background supporting portfolios of up to 200 short-term rental properties, including luxury, premium, and standard accommodations. Expertise spans property operations, guest experience management, revenue optimization, portfolio administration, reservation management, and hospitality service delivery across leading platforms including Guesty, Airbnb, -----------, and VRBO.
Proven ability to manage complex property portfolios, optimize listing performance, coordinate operational workflows, oversee maintenance and vendor relationships, and resolve guest concerns through strategic, policy-driven decision-making. Highly skilled in refund analysis, dispute resolution, service recovery, reputation management, and performance reporting, ensuring both guest satisfaction and business profitability.
A proactive and detail-oriented professional known for driving operational excellence, improving guest retention, enhancing platform performance, and maintaining high service standards through data-driven decision-making, effective stakeholder collaboration, and exceptional customer relationship management.
