Looking for Seamless Workforce Management?
Transform your management into a seamless
operation with my expertise in optimizing schedules, accurate forecasting, and
real-time solutions. See below for a breakdown of my skills!
Workforce Management & Scheduling
• Workforce scheduling and optimization
• Real-time monitoring and schedule adherence
• Schedule creation and adjustments
Data Analysis & Forecasting
• Workforce forecasting and capacity planning
• Analyzing workload trends and metrics
• Predictive modeling for staffing needs
Workforce Management Tools & Software
• Proficiency in NICE, Verint, Kronos, or other WFM tools
• Advanced Microsoft Excel (pivot tables, charts, macros)
• Google Sheets and automation
Operational Efficiency
• Service level (SL) monitoring and optimization
• Average Handling Time (AHT) analysis
• Shrinkage and occupancy management
Communication & Collaboration
• Team coordination and communication
• Stakeholder presentations and reporting
• Writing reports and actionable insights
Technical Expertise
• Data visualization and reporting tools (e.g., Tableau,
Power BI)
• CRM integration for workforce planning
• Database management
Problem-Solving & Adaptability
• Real-time troubleshooting and conflict resolution
• Dynamic adaptation to changing workloads
• Crisis management in staffing
Compliance Knowledge
• Knowledge of labor laws and compliance for scheduling
• Maintaining fair and balanced schedules
Soft Skills
• Detail-oriented and organized
• Strong analytical thinking
• Effective time management
