Results-driven Customer Service Manager and General Virtual Assistant with nearly a year of experience leading customer support operations for international e-commerce brands. Skilled in managing escalated customer concerns, supervising customer service workflows, developing SOPs, processing Shopify orders, and delivering exceptional support through email and chat. Adept at resolving complex customer issues, improving operational efficiency, and collaborating with cross-functional teams in a fully remote environment. Recognized for strong communication, problem-solving, and leadership skills, with a commitment to delivering outstanding customer experiences and achieving business goals.
Verified
