Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Receive direction from managers and escalate non-routine questions
Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
Contact third parties for research
