In depth knowledge around workforce management with over 10 years of experience. Oversee productivity at companies by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. Determine the best way to utilize employees’ productivity skills using techniques and theories of workforce management. Track laborer time using daily, weekly, and monthly measurements and use workforce optimization software to improve efficiency and forecast staffing needs taking contact volume and headcount requirements into account.
CAREER PROFILE and SKILLS
• Resource and Capacity Planning
• Forecasting and scheduling
• Financial/Revenue Forecasting and Management
• Realtime Management
• Data Analytics/Automation
• Excel Marco, Visual -----------, ----------- and SQL
• Executive and Administrative Support
• Ability to multi-task, prioritized effectively and operate independently, with decision making
skills and potentially high stress situation.
• Proactive and action oriented with proven ability to work with minimal supervision and
direction.
• Outstanding analytical, problem-solving, troubleshooting ability.
• Superior communication, customer service and interpersonal skills.
• Computer operations including internet and email protocols, connectivity and understanding of
internet networking.
• Microsoft office proficiency and tracking software familiarity.
• Detail and process oriented.
