I am a Customer Support Specialist with experience in logistics, e-commerce, retail operations, and research support. I have worked in fast-paced customer service environments, handling 70–80 customer calls per day and assisting customers via phone and live chat.
In my previous logistics account, I was promoted to Subject Matter Expert (SME) within 5 months due to strong performance and product knowledge. I supported agents with complex cases and was later upskilled to assist business clients with shipment pickup scheduling, shipping rate inquiries, and logistics coordination.
During peak season, I also served as a Temporary SME Team Lead, helping guide tea-----------mbers and manage escalations while maintaining service quality during high call volumes.
I also have experience in e-commerce chat support, assisting online shoppers with product inquiries, purchases, shipping concerns, and returns while managing multiple chat conversations simultaneously.
In addition, I have worked in retail operations, where I handled walk-in customers, processed orders and refunds, managed inventory updates, and prepared daily operational reports.
I am detail-oriented, reliable, and comfortable working in fast-paced environments. I am always willing to learn new systems and tools to support business operations efficiently.
Verified
