Operations Team Leader | Recruitment Coordinator | 9+ Years in BPO | Driving Performance & People Success
Hi, I’m Ran — a performance-focused professional with 9+ years of experience across the BPO industry and virtual recruitment, with a strong foundation in team leadership, operations management, and talent coordination.
My journey started as an Account Associate at VXI Global, where I supported customers with billing and service inquiries. I progressed into leadership roles at Teleperformance, working as a Team Supervisor and eventually as an Assistant Manager. Over five years, I led multiple teams handling Comcast accounts (Billing, GSK, and Repair 3P), driving performance improvements, conducting training and coaching, and managing team KPIs and schedules. I also handled operations-level tasks such as payroll corrections, FGD facilitation, and cross-team coordination.
Currently, I serve as a Virtual Assistant and Recruitment Coordinator at Hariri Financial Partners, where I manage candidate sourcing, screening, interview scheduling, and onboarding for U.S.-based clients. I also support operations and performance monitoring, combining my BPO discipline with the flexibility and speed of remote work.
Key Skills & Tools:
Recruitment: Screening, Interview Coordination, Onboarding
BPO Leadership: KPI Analysis, Coaching, Team Scheduling
Tools: Google Workspace, Microsoft Office, Zoom
Soft Skills: Decision-Making, Problem-Solving, Coaching, Team Collaboration
Other: Basic Video Editing, Research, and Presentation Skills
