Results-driven CEO, Operations Leader, and Business Development Professional with over 20 years of experience in the BPO, Virtual Assistance, Training, and Remote Workforce industries. Founder and CEO of Virtual Assistant 101, helping businesses scale through highly trained Virtual Assistants, customer support teams, lead generation specialists, and remote operations support.
Experienced in managing remote teams, client relations, recruitment, training development, sales operations, appointment setting, customer service, and business process improvement. Skilled in building systems that improve productivity, accountability, workflow efficiency, and client satisfaction.
