During Cielo’s four-year tenure as Duty Manager at Clark Marriott Hotel, she was also assigned as Concierge’s Officer-in-Charge from February 2019 up to present. Cielo was nominated as Leader of the Quarter for the 3rd quarter of 2021; tasked with producing Standard Operating Procedures and conduct trainings necessary for Front Office; and attended 7 Habits of Effective People
----------- this four years, five associates under her tutelage were promoted to a higher
position.At InterContinental Hotel Kuala Lumpur, Cielo started as a line staff at InterContinental Kuala Lumpur and worked her way to become a
-----------eing her ability to lead and adapt, she was promoted to Loyalty Champion and was given additional duties to manage Guest Relations, Front Desk, and Club InterContinental whenever necessary. Cielo maintained her property’s loyalty metric green during and drove the new metrics through 2018.Cielo has an excellent oral and written English communication skills, and has good interaction with all the guests in day-to-day operations. Cielo has been awarded for Silver Excellence Award by the Singapore Hotels Association in 2013, and received various commendations from guests from all her properties. Cielo also have an extensive and excellent knowledge in using Property Management System (Opera PMS and OnQ), as well as being proficient in the usage of Microsoft Office and POS.
