Hi! My name is -----------. Welcome to my profile!
Transitioning from working in the BPO industry to Virtual Assistance industry, I have over 6 years of experience as a Customer Service Representative in Telecommunications, Healthcare, Retail and Hospitality sectors. 2 years of that I've worked as a Support to Providers and Members for Healthcare insurance companies such as Medicare, Medicare Supplement, Medicaid and Affordable Care Act or Obamacare with tasks such as eligibility and benefits verification, prior authorization, claim status verification, accounts receivable, reinstatement and providing detailed dollar amounts regarding copay, coinsurance, deductible and maximum out of pocket limit. With similar tasks, I've also worked as a seasonal Insurance Coordinator for a Home Health Service company based in California for 6 months. In my most recent job, is where I gained more experience and acquired more skills as a Medical Virtual Assistant where I got 2 roles as an Authorizations Coordinator and Reports Coordinator at the same time for a clinic that specializes in Traumatic Brain Injury for Worker's Compensation cases, also based in California. I have mastered tasks such as authorizations, referrals, scheduling, reports generation, insurance and eligibility verification, claim verification, document and fax management, customer service, data entry and EMR or EHR proficiency.
Customer Service Excellence:
Multi-channel Support (Voice, Chat and Email)
Ticket Management
Collaboration
Mediation
Retention
Need-based Selling & Cross-selling
Lead Generation
General Tasks:
Customer Service (Phone, Chat & Email)
Ticket Management
Case Management
Data Entry
Research & Data Collection
Organization
Calendar ManagementEmail Management
Medical/Healthcare Administrative Skills:
Insurance and Eligibility Verification
Patient Scheduling and Outreach
Referral and Authorization Coordination
Initial and Progress Reports Coordination
Fax Management
Medical Records Management
Document Management
Claims Status Verification
Accounts Receivable
TOOLS PROFICIENCY
CRM:
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Zendesk
Salesforce
Hubspot
Google Workspace
Microsoft Office
Google Workspace
Medical/Healthcare Tools:
IMS (Intelligent Medical Software)
Practice Fusion
Kareo
athenaOne
Allscripts
Epic
Kinnser Software
CarePort
CareStitch
Availity
Facets
Medisys
NextGen
Phone System:
Vonage
RingCentral
Avaya
VoIP
Communication:
Google Meet
Zoom
Outlook
Gmail
GChat
Whatsapp
Slack
Teams
Password Vault:
LastPassSkype
1Password
Editor:
Canva
CapCut
Other Productivity Tools:
Notion
Loom
Evernote
OneNote
Google Calendar
OneDrive
Krisp
