I support businesses by managing customer communication, scheduling, and keeping operations organized and consistent.
With over 6 years of experience across customer support, sales, executive assistance and admin operations, I’ve worked in fast paced environments where handling multiple conversations, follow ups, and tasks accurately is critical.
Here’s how I can support you:
Customer inquiries across chat, email, and messaging platforms
Appointment setting, including inbound and outbound scheduling, DM setting, and chat based sales conversations
Calendar coordination, confirmations, rescheduling, and follow ups
CRM updates, pipeline tracking, and lead follow-through
Inbox and communication management to maintain fast and consistent responses
Client calls and phone support, handling inquiries and coordination directly
Data tracking and reporting using spreadsheets and CRM systems
Customer support across the full lifecycle, from first inquiry to resolution or conversion
Training and onboarding new tea-----------mbers, ensuring they understand processes and systems
Creating SOPs and improving workflows for consistency and efficiency
Administrative and operations support to keep daily processes running smoothly
Supporting team coordination and acting as a point of contact for day-to-day operations
I work with structure and ownership.
Once I understand your workflow, I keep things moving without needing constant supervision.
My focus is simple. Clear communication, accurate work, and consistent follow through.
