I’m a dedicated and motivated professional with over 7 years of experience in the BPO industry, specializing in healthcare and telecommunications. My background includes extensive work in healthcare administration, insurance verification, dental support, and provider relations. I take pride in delivering exceptional customer experiences, maintaining accuracy under pressure, and ensuring compliance with HIPAA and company standards.
Experience Highlights:
Healthcare Associate – Apria Healthcare (2018–2019)
Supported DME product inquiries and assisted patients with orders, billing, and insurance coordination.
Provider Contact Specialist – Humana (2019)
Handled provider inquiries within the dental department, verifying eligibility, claims, and benefits.
Customer Service Representative – Bell Canada via iQor (2019–2020)
Delivered customer support for telecommunication services, managing billing, service activation, and troubleshooting.
Provider Relations Specialist – Candid via Xtendops (2020–2024)
Managed relationships with dental providers, ensuring seamless operations and clear communication for aligner treatment cases.
Supervisor – Match Group (2024–2025)
Led a team focused on customer engagement and quality performance in online dating services.
Dental Receptionist - Dr. Mark S. Jefferies DMD PLC
Verified patient insurance eligibility prior to appointments, confirmed and managed scheduling and rescheduling, and followed up on required forms and documentation. Maintained accurate and up-to-date patient and insurance records while ensuring a smooth and efficient front desk experience.
I’m recognized for being a top performer in quality assurance during training phases and consistently exceeding expectations in productivity and service quality.
Now, I’m seeking a new challenge as a Dental Receptionist where I can combine my healthcare background, strong communication skills, and passion for patient care to contribute to a dynamic dental team.
