IT Professional with strong expertise in Microsoft 365 and Google Workspace administration, specializing in user management, security, and cloud resource optimization. Skilled in network support and administration, including firewalls, SD-WAN, and VPN configurations across platforms like Fortinet, Meraki, UniFi, SilverPeak, and Netgate. Experienced in managing escalations, delivering remote support, and implementing scalable, secure IT solutions for MSP and enterprise environments.