Experienced Customer Service and Technical Support professional with over 10 years of expertise in the BPO and telecommunications industry. Started as a Customer Service Representative in 2014, supporting financial accounts, newspaper press services, and technical support for AT&T, before being promoted to Learning Specialist Trainer where I developed and mentored tea-----------mbers to improve performance and service quality. Later expanded experience in retail care support for Amazon, technical support and mentorship for T-Mobile, and most recently served as a Technical Support Expert and Sales Representative for Verizon, specializing in troubleshooting, customer care, and upselling device protection solutions to enhance customer satisfaction and account value.
