Process new insurance applications and policy renewals. Update policy information and client records. Prepare insurance certificates and policy documents. Track policy expiration dates and renewal schedules. Reviewing insurance contracts to interpret coverage, determining the material value of damaged items, and compiling structural damage estimates. Acting as the primary guide for the client throughout the claims process, explaining complex policy details, and consulting with external experts like contractors, engineers, and lawyers to understand the full scope of the claim. Writing detailed reports on their findings and negotiating with claimants or their representatives to resolve the claim, whether by authorizing payment, negotiating a settlement, or denying the claim based on policy
