I help healthcare providers and clinics manage appointment scheduling, patient coordination, insurance verification, claims support, and administrative workflows. I have experience supporting optometry, healthcare, and customer service operations while handling high-volume communication with accuracy and professionalism.
I am proficient in OD Office Pro, Athena Health, RingCentral, Avaya, Google Workspace, Google Sheets, Slack, Asana, Grammarly, ChatGPT, Canva, Microsoft Office, and CRM systems.
As an Optometrist VA at LivingHope Vision Clinic, I managed scheduling, follow-ups, referrals, prescription refill requests, patient reminders, and records management for 20+ patients daily while pre-booking 30 to 40 appointments per day to support continuity of care and smooth clinic operations.
At Quantrics, I managed 30+ daily customer cases involving billing disputes, refunds, order processing, and account updates while maintaining a 95% CSAT score, exceeding sales targets by 10%, and ranking within the Top 10% of global agents.
At Concentrix, I handled 40+ daily healthcare inquiries involving benefit verification, claims resolution, HIPAA-compliant documentation, and provider support while maintaining 98% documentation accuracy.
I am available for full-time work, 40 hours per week, and flexible across US, UK, and AU time zones.
I value consistency, professionalism, attention to detail, and long-term collaboration. I am committed to providing reliable support that helps healthcare teams improve workflow efficiency and patient experience.
