I have almost 5 years of experience in customer service, specializing in email, chat, and phone support for e-commerce and retail brands. I've supported companies such as Amazon, J.Crew, J.Crew Factory, Madewell, Sofia Maris, and Netflix, handling order inquiries, refunds, escalations, billing concerns, and technical support while maintaining a high level of customer satisfaction.
I'm known for being detail-oriented, resilient, and able to stay calm under pressure. I bring strong communication skills, a customer-first mindset, and a commitment to delivering accurate, efficient, and professional support.
