Hi there! I am a Customer service professional with over 10 years of experience in team leadership, quality assurance, and social media support.
As a Team Leader, I focus on setting clear goals, fostering a collaborative environment, and driving team performance. In my role as a Quality Analyst, I ensure service excellence through performance monitoring, calibrations, and timely issue resolution. I also manage customer interactions via Facebook and Twitter for a major Chinese airline, using Salesforce to provide prompt and effective support.
I’m currently seeking a long-term remote opportunity where I can bring value, grow professionally, and support your business goals. Let's talk more!
