Healthcare Virtual Assistant | Customer Service & Data Specialist
Top-Performing Healthcare Support Professional with extensive experience managing provider relations, claims, and benefits. I specialize in providing accurate, high-efficiency support in the healthcare sector while leveraging my background in Information Technology to ensure data integrity and technical precision.
Healthcare Experience & Expertise
- Provider Relations & Claims: Managed complex inquiries regarding healthcare claims, benefits, and authorizations through voice and chat.
- Compliance & Accuracy: Maintain meticulous records of interactions to ensure 100% regulatory compliance and data accuracy.
- Performance Excellence: Consistently recognized as a top-performing agent for exceeding productivity and quality benchmarks in a healthcare environment.
Customer Support & Retention Experience
- Conflict Resolution: Proven ability to resolve customer concerns and deliver effective solutions that ensure high satisfaction.
- Strategic Retention: Skilled in professional relationship management, successfully retaining customers seeking account disconnection.
- Multichannel Support: Experienced in both voice and chat support roles, adapting quickly to different client needs.
Technical & Creative Skills
- Data Management: Proficient in Microsoft Excel and Google Workspace for organized data entry and documentation.
- Creative Design: Basic proficiency in Adobe Photoshop, Illustrator, and Canva for creating social media content or marketing materials.
- Video Editing: Familiar with Adobe Premiere Pro for simple video production and editing tasks.
- IT Foundation: Currently pursuing a BS in Information Technology, providing me with strong technical aptitude and a fast learning curve for new software.
Why Hire Me?
I am a dedicated professional who values clear communication, time management, and high-quality results. With my blend of healthcare expertise and technical IT skills, I am ready to help your business achieve its goals efficiently.
