E-Commerce Customer Service Specialist | Shopify Support | Email & Chat | 9+ Years Remote Experience

I help e-commerce brands protect their reputation, reduce churn, and turn support tickets into loyal customers.

With over 9 years of remote customer service experience — all in e-commerce — I specialize in Shopify store support, high-volume inbox management, and delivering fast, brand-aligned responses via email and live chat.

What I handle for e-commerce brands:
-Order management, tracking updates, and shipping inquiries
-Refunds, returns, cancellations, and exchanges
-Dispute resolution with professionalism and accuracy
-Product questions and pre-sales support
-Shopify order processing and customer records
-Helpdesk tools: Reamaze, Freshdesk, Comm100 (open to Gorgias, Zendesk, and others)

I focus on quick, clear, and empathetic responses that reduce escalations, protect your brand voice, and keep your customers coming back.

I've been working remotely for 9+ years, so I'm fully equipped for async communication, independent workflow management, and meeting SLA targets without hand-holding.

If you're a Shopify brand or e-commerce business looking for a dependable, detail-oriented customer support specialist, let's connect. Open to remote freelance, part-time, or full-time opportunities.