I have had three years of experience as a Chat Support Specialist at Sutherland Global Services, a prominent BPO company. During this time, I managed my work responsibilities alongside my college education, honing my time management skills to provide top-quality performance. My expertise includes using a range of tools, such as Excel, Outlook, MS Word, Salesforce, and various chat-related applications. My responsibilities includes assisting customers from around the world, utilizing my language translation skills using Yandex, Grammarly, and Google Translate to bridge communication gaps. I supported clients with their travel itineraries, offering valuable information on reservations to ensure smooth vacations. I also handled email support, making new email templates for client assistance. I was then promoted as an SME (Subject Matter Expert), where I provided guidance to my team, ensuring that they will be knowledgable on our policy, workaround, and to make sure that their performance are passing.
My college experience enriched my skills in navigating maps, GIS, and location-related tasks, making me versatile and has an indept knowledge about different skills. I also don't just stop at solving problems, I innovate and provide clients with information that will benefit them. I'm open to learning new tasks, and I take initiative in self-teaching to deliver the best possible outcomes. One of my key strengths is my unwavering commitment to tasks. I am reachable at all times, particularly for urgent matters. Your contact information will be a top priority. You can depend on me to tackle any job with dedication, diligence, and a relentless pursuit of excellence. My determination and versatility make me an asset to any team. I eagerly embrace new challenges and opportunities, guaranteeing exceptional results.
